Guest information

Cancellation policy

At Can Calet we want to offer the greatest possible flexibility to our guests while also ensuring the smooth management of bookings.

Free cancellation

Bookings can be cancelled free of charge up to 14 days before the arrival date. In this case, any amount already paid will be fully refunded.

Cancellations between 14 days and the arrival date

In case of cancellation within 14 days prior to arrival, the amount paid will not be refunded.

No show

If the guest does not arrive on the check-in date without having notified the cancellation, it will be considered a no show and 100% of the booking will be charged.

Early departure

If the guest decides to end the stay before the planned date, the amount corresponding to the unused nights will not be refunded.

Booking changes

Any change of dates or number of guests is subject to availability and to the prices in force at the time of the change.

Exceptional circumstances

If the cancellation is due to a duly documented force majeure event, Can Calet will consider each case individually with the aim of finding the best possible solution.

If the cancelled dates are booked in full again by another guest, Can Calet may fully or partially refund the amounts retained, deducting only any management fees that may have been incurred.